Cognizant is Hiring: Customer Service Specialist (Healthcare)

Cognizant is Hiring: Customer Service Specialist (Healthcare) – Work From Home

Are you looking for a stable career in the healthcare sector with the flexibility of working from home? Cognizant has just announced openings for the role of SPE-Customer Service HC. This is a fantastic opportunity for candidates in Bangalore and across India to join a global leader in technology and AI services.

Job Overview

Company: Cognizant
Role: SPE-Customer Service HC (Healthcare)
Job ID: 000679597010
Location: Bangalore, India (Remote / Work from Home)
Work Model: Night Shifts (Remote)
Experience Required: Minimum 1 year in Customer Service

Key Responsibilities

As a Customer Service Specialist at Cognizant, you will be the voice of the company for healthcare clients. Your daily tasks will include:

Inquiry Handling: Manage customer queries with professionalism and empathy.
Issue Resolution: Use your knowledge of healthcare call center operations to provide accurate solutions.
Documentation: Maintain detailed and confidential records of all customer interactions.
Troubleshooting: Use technical skills to resolve complex customer issues efficiently.
Collaboration: Work with your team to improve service delivery and meet performance targets.

Qualifications & Skills Needed

To be successful in this role, you should have:

Experience: At least 1 year of experience in customer service (Healthcare call center experience is a major plus).
Communication: Strong verbal and written communication skills.
Soft Skills: High level of patience, empathy, and problem-solving abilities.
Adaptability: Flexibility to work night shifts and adapt to changing customer needs.

Why Join Cognizant?

Cognizant is more than just a workplace; it’s a global community of over 300,000 associates.

Work-Life Balance: Enjoy the convenience of a Work From Home model.
Growth: Participate in ongoing training to stay updated on industry best practices.
Inclusion: Be part of a high-caliber team that values diversity and collaboration.

How to Apply

Interested candidates who meet the eligibility criteria can apply directly through the official Cognizant Careers portal.

👉 Click Here to Apply

Note: Always ensure you have your government-issued ID ready, as you may be required to present it during the video interview process.

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