Join Cognizant as a Customer Service Professional

 Career Spotlight: Join Cognizant as a Customer Service Professional in Kolkata

Are you looking to kickstart your career with a global leader in technology and engineering? Authentic Job Network is excited to highlight a premier opportunity at Cognizant for a Customer Service Professional (PE-Customer Service PR) in the vibrant city of Kolkata.

This hybrid role is perfect for individuals who thrive in dynamic environments and are looking for a balance between professional growth and personal flexibility.

Role Overview

Job ID: 00068116221

Location: Kolkata, India

Work Model: Hybrid (Office + Remote)

Shift Pattern: Rotational Shifts

Category: Technology & Engineering

Why Join Cognizant?

As a Customer Service Professional at Cognizant, you aren't just answering phones—you are the face of the brand. You will be part of a high-caliber team that values inclusivity and energy. This position offers the unique chance to work within a global community of over 300,000 associates, bridging the gap between AI innovation and human-centric service.

Cognizant is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value. By joining this team, you are joining a company that amplifies human potential.

Key Responsibilities

To succeed in this role, you will be expected to:

Deliver Excellence: Handle customer inquiries with efficiency to ensure top-tier satisfaction.

Solve Problems: Coordinate across departments to resolve issues promptly.

Leverage Tech: Utilize modern customer service software to track interactions and manage feedback.

Continuous Growth: Participate in training sessions and stay updated on the latest products and AI-driven services.

Support Operations: Assist in store operations and contribute to developing better service policies.

Are You the Right Fit?

The ideal candidate should bring a customer-centric attitude and a hunger to learn.

Qualifications:

Excellent communication and interpersonal skills.

A basic understanding of customer service principles.

Strong problem-solving abilities.

Experience in store operations is a significant plus.

Required Certifications:

Customer Service Certification

ITIL Foundation Certification

The Cognizant Culture

Cognizant is more than just a workplace; it’s an environment where "doing what's right" is the core philosophy. They foster an innovative environment where you can build the career path that’s right for you.

They are an Equal Opportunity Employer, ensuring that every candidate is evaluated based on their talent and potential, regardless of background or identity.

How to Apply

Click here for Apply

Important Note: Applicants may be required to attend interviews in person or via video conference and should be prepared to present a valid government-issued ID during the process.

Don’t miss out on your chance to build a career path that’s right for you with Cognizant!